Privacy Policy

At XEVEN, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect both personal and non-personal information to process your orders and improve your shopping experience:

Personal Information:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (credit card details, PayPal, etc.)

Non-Personal Information:

  • Browser information (type, version)
  • Device information (model, operating system)
  • IP address
  • Location data (country, city)
  • Site usage data (pages viewed, time spent, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill your order and deliver it to the correct address.
  • Customer Support: To respond to inquiries, troubleshoot issues, or improve your shopping experience.
  • Marketing: To send newsletters, promotional offers, or other updates (only with your consent).
  • Improvement of Services: To personalize and improve our website, product offerings, and customer service.

3. Data Protection

We employ industry-standard security measures to ensure that your data is safe, including encryption technologies and secure payment gateways. We do not store full credit card details, and all payment information is processed by trusted third-party services like PayPal and Stripe.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties for the following reasons:

  • Shipping Partners: To deliver your orders to the address you provided.
  • Payment Processors: To handle your transactions securely.
  • Service Providers: To assist with website management and data analysis.

5. Your Rights

You have the following rights:

  • Access: You can request a copy of your personal data that we store.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request to delete your data, subject to legal requirements.
  • Opt-Out: You can unsubscribe from our marketing communications at any time.

For any privacy-related inquiries, please contact us at support@xeven.co.