Your satisfaction is very important to us! If you are not satisfied with your order, we offer a 7-day return window for most items. Please read the terms of our return policy below:
1. Eligibility for Returns
To be eligible for a return:
- You must contact us within 7 days from the delivery date.
- The item must be in new, unused condition.
- The item must be in its original packaging (if applicable).
2. How to Return an Item
To initiate a return:
- Email us at support@xeven.co with your order number and reason for return.
- We will guide you through the return process and provide you with a return address.
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything is in order:
- We will issue a full refund to your original payment method within 7-10 business days after receiving the return.
- Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
4. Non-Refundable Items
The following items are non-returnable and non-refundable:
- Personalized or custom items
- Final sale items
- Digital products (if applicable)
5. Defective or Damaged Items
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will offer you a full refund or send a replacement at no extra cost.